Common Questions
Frequently Asked Questions
How long does shipping to Kazakhstan take?
Air freight (DHL/FedEx) from Mumbai to Kazakhstan typically takes 5–7 business days. Sea freight takes 14–28 days and is suitable for large bulk orders. All orders confirmed before 3 PM IST ship the same day.
Do you supply both OEM and aftermarket Hitachi parts?
Yes — we supply OEM-specification aftermarket Hitachi parts as standard, and can source genuine OEM parts on request. Both grades ship with commercial invoice, packing list, and certificate of origin.
What documentation do you provide for international orders?
Every export shipment includes a commercial invoice, packing list, certificate of origin (COO), and GST invoice. HS codes are declared accurately on all documents. LC (Letter of Credit) is accepted for large orders.
Can you source Hitachi parts not listed on your website?
Yes — send us the part number on WhatsApp and we will check availability within 60 minutes from our network of 200+ suppliers across India. Hard-to-find and discontinued parts are a speciality.
What payment methods do you accept?
Wire transfer (TT/SWIFT), Letter of Credit (LC for orders above USD 10,000), and online payment for smaller orders. We invoice in USD, EUR, or INR.
Do you supply Hitachi ZX200 parts?
Yes — the ZX200-3, ZX200-5, and ZX200-5A are our highest-volume Hitachi models. We stock Isuzu 6BG1 engine parts, HPV116 main pump seal kits, swing motor seals, cylinder seal kits, filters, and undercarriage components.
Can you supply Isuzu engine parts for Hitachi excavators?
Yes. Isuzu 4BG1 (ZX120), 6BG1 (ZX200), 6HK1 (ZX330/350/450), and 6WG1 (ZX450-5/ZX520) engine parts are all stocked. Parts include injectors, gasket sets, water pumps, thermostats, oil filters, and fuel filters.
Do you stock Hitachi ZX330 undercarriage?
Yes — track links, track shoes (600mm, 700mm, 800mm), top rollers, bottom rollers, front idlers, and sprockets for the ZX330-3 and ZX330-5.