Question 1

Do you supply OEM or aftermarket parts?

Accepted Answer

We supply both. OEM parts are genuine manufacturer-sourced components. Our aftermarket parts meet or exceed OEM specifications and are sourced from trusted manufacturers including MAHLE, Garrett, HELLA, and others. Every part is clearly labelled so you always know what you're getting.

Question 2

How long does international shipping take?

Accepted Answer

Most international orders ship within 24–48 hours of payment confirmation. Transit times depend on destination: UAE and Gulf countries 3–5 days, Africa 5–10 days, Southeast Asia 4–7 days, Russia and Central Asia 7–14 days. We work with DHL, FedEx, and specialist freight forwarders.

Question 3

What payment methods do you accept for international orders?

Accepted Answer

We accept SWIFT international wire transfer, UPI (for Indian buyers), and in select cases, PayPal or credit card. A proforma invoice is issued before payment. For established clients, we also offer credit terms.

Question 4

Can I get a formal quotation or proforma invoice?

Accepted Answer

Yes — send us your part numbers via WhatsApp or the contact form. We respond with a formal quotation within 60 minutes on business days (Mon–Sat, 9 AM–6 PM IST), including part availability, price, and estimated shipping cost to your country.

Question 5

Is there a minimum order value?

Accepted Answer

There is no minimum order for domestic Indian buyers. For international orders, we recommend a minimum of USD 200 to keep shipping costs proportionate, but we evaluate every enquiry individually.

Question 6

How do I find my correct part number?

Accepted Answer

Check your equipment's parts manual, the part itself (most carry a stamped number), or your machine's service record. If you can't locate it, send us your equipment model and serial number via WhatsApp and our team will identify the correct part.

Question 7

What if the part doesn't fit or is incorrect?

Accepted Answer

We stand behind every order. If a part is incorrect due to an error on our side, we replace or refund it. We strongly recommend confirming part numbers before ordering, which is why we always provide a quotation with part details before taking payment.

Question 8

Do you supply to countries with strict import regulations?

Accepted Answer

Yes. We have 70 years of export experience and provide full customs documentation including commercial invoices, packing lists, certificates of origin, and country-specific compliance paperwork. We regularly ship to Russia, Nigeria, Bangladesh, Myanmar, and other tightly regulated markets.

Question 9

Can I visit your warehouse in Mumbai?

Accepted Answer

Yes. We are located at Vijay Chambers, Grant Road East, Mumbai 400004. Visits are welcome Mon–Sat, 9 AM–6 PM IST. We recommend calling ahead so we can have your enquiry ready.

Question 10

How do I place a repeat order?

Accepted Answer

The easiest way is via WhatsApp — send us your previous order reference or part numbers and we'll turn it around immediately. Many of our international clients maintain a standing parts list with us for regular dispatch.