Privacy Policy

Parts Trading Company ("we", "us", or "our") operates the website partstrading.com. This Privacy Policy explains how we collect, use, and protect information about you when you visit our website or contact us for spare parts enquiries.

1. Information We Collect

We collect information you voluntarily provide when you:

• Submit an enquiry form or request a quote
• Contact us via WhatsApp, phone, or email
• Send us a message through our website

This information may include your name, company name, phone number, email address, equipment model, and part numbers you require.

We also automatically collect standard web analytics data through Google Analytics (GA4), including pages visited, time on site, device type, and approximate geographic location (city/country). This data is anonymised and does not identify you personally.

2. How We Use Your Information

We use the information we collect to:

• Respond to your parts enquiries and provide quotations
• Process orders and arrange dispatch from our Mumbai warehouse
• Send you relevant product information if you have requested it
• Improve our website and understand how visitors use it
• Comply with applicable Indian tax and business regulations (GST: 27AAAFP1087E1ZG)

We do not sell, trade, or rent your personal information to third parties. We do not use your information for automated profiling or decision-making.

3. Cookies and Tracking

Our website uses cookies for:

• Analytics: Google Analytics (GA4) uses cookies to measure site usage. Data is processed in accordance with Google's privacy policy.
• Functionality: Session cookies to remember your preferences during a visit.

You can disable cookies in your browser settings. Note that disabling cookies may affect certain site functionality.

4. Data Retention

We retain enquiry and order information for as long as necessary to fulfil your request and comply with our legal obligations under Indian business regulations. Google Analytics data is retained for 14 months by default.

5. Third-Party Services

We use the following third-party services that may process your data:

• Google Analytics (GA4) — website usage analytics
• WhatsApp Business — customer communication (when you initiate contact)
• Google Maps — location display on our website
• GitHub Pages — website hosting (static HTML, no user data stored on server)

Each of these services has its own privacy policy governing data use.

6. Security

Our website is served over HTTPS. Enquiries submitted through our website are transmitted securely. We do not store payment card information — all payments are handled separately and directly.

7. Your Rights

You have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal retention requirements)
• Opt out of marketing communications at any time

To exercise these rights, contact us at parts@partstrading.com.

8. Children's Privacy

Our website is intended for business-to-business use by fleet operators, contractors, and procurement professionals. We do not knowingly collect information from individuals under 18 years of age.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects when it was last revised. Continued use of our website after changes constitutes acceptance of the updated policy.

10. Contact Us